Cancellation and Refund Policies
If the participant minimum is not met 48 hours before a program, the program will be cancelled and all participants will be contacted. Programs cancelled by Cantigny Park will be fully refunded or you may transfer the fees to another class within the calendar year.
If you are unable to attend the program for which you registered, please call the registrar at least 48 hours prior to the class at 630.260.8162. If you provide 48 hours notice, you may transfer program fees to another class within the calendar year, or receive a refund. Cancellations received less than 48 hours prior are not transferable or refundable. Refunds for payments by credit/debit card or check will be made in the form of the original payment. Payment made in cash will be refunded by check. Please allow up to two weeks for refunds to be processed.
**Exceptions may apply! Individual programs or areas may have a separate cancellation policy for specific events. These policies will be conveyed to registered participants.
Weather Contingency Policy
Most outdoor programs are held rain or shine. A rain shower may not warrant cancellation, but as safety is our first priority, severe weather, including lightning, may result in program cancellation. Cancellations will not occur any sooner than 4 hours before the event, as inclement weather often quickly passes. To check the status of a class during inclement weather, please call 630.260.8207, no sooner than 4 hours prior to the program. Programs cancelled by Cantigny Park, due to weather, will be fully refunded. If you personally choose not to attend a program due to weather, but the program is still being held, you will not receive a refund.
Non-Registered Participant/Sibling Policy
For all programs requiring registration, walk-ins will not be accommodated due to staffing requirements and supply needs. In order to ensure that our classes maintain the quality and educational purpose that our families have come to expect, it is necessary for us to limit the number of children in our programs. For children’s programs which require registration, only those children who are registered (plus their adult caregiver, if appropriate) may attend. Non-registered siblings may not attend the program. (Non-mobile infants in carriers or strollers are welcome.)
Parking Fees
We do not charge a parking fee for most paid classes and the fee is waived for some free programs as well. Please be aware that an event you have registered for may require a parking fee at the gate.
Youth Participants’ Code of Conduct
Abuse or Mistreatment
Youth participants shall not abuse or mistreat staff, volunteers, or other youth participants in any way. Use of abusive language, obscene or profane language, including racial, religious or sexual references directed at other people will not be tolerated.
Youth participants shall not engage in the verbal or emotional abuse or mistreatment of other youth participant, staff, or volunteers.
Youth participants shall not engage in the physical abuse or mistreatment of other youth participants, staff, or volunteers.
Personal Relationships
Appropriate personal relationships between youth participants are encouraged. However, Cantigny Park strongly discourages romantic relationships between youth participants on site. Youth participants are not permitted to hold hands, sit on each other’s laps, engage in full-frontal hugs, or kiss other youth participants. There should never be, under any condition, a romantic or otherwise personal relationship between a youth participant and a staff member.
Electronic Communication
Youth participants must comply with Cantigny Park’s policies governing the use of personal mobile communication devices (See Page 7). Youth participant participants are not permitted to share cell phones with other youth participant participants while attending the program.
Alcohol, Drugs, and Tobacco
Possession and/or use of alcoholic beverages, drugs and tobacco products while at Cantigny Park is strictly prohibited. Youth participants will not be permitted to participate in any program while under the influence of alcohol, drugs, or illicit substances. Parents or guardians will be notified as appropriate.
Weapons
Weapons and items that may be considered weapons are prohibited. Anyone found to be in possession of such items will be required to leave and the items will be confiscated. This includes laser pointers. Parents or guardians will be notified as appropriate.
Violence
Violence and threats of violence will not be tolerated at Cantigny Park/Cantigny Golf, on the grounds, in facilities, or during Cantigny sponsored activities and events. Staff are available to assist in the resolution of differences. Security or outside authorities will be engaged if necessary.
Disruptive Behavior
Inappropriate or disruptive behavior is not permitted at Cantigny Park. This includes, but is not limited to, graffiti, littering, spitting, or throwing objects that could intentionally or unintentionally harm others or cause disorder.
Resources
Damage or inappropriate use of materials, supplies, and equipment is not permitted at Cantigny Park. This includes, but is not limited to throwing, intentionally breaking, or removing items.
Reporting Method
If there is anything you want Cantigny Park/Cantigny Golf to know about, please contact your program instructor or security. Other park staff you may contact are:
Magan Ascher, Director of Visitor Services, Cantigny Park at MAscher@Cantigny.org or 630-260-8266
Matt LaFond, Executive Director, Cantigny Park at MLaFond@Cantigny.org or 630-260-8168
Emily Burns, Head Pro Youth Links, Cantigny Golf at EBurns@Cantigny.org or 630-260-8276
Terry Hanley, General Manager, Cantigny Golf at THanley@Cantigny.org or 630-260-8184
In situations where you would prefer to call or email anonymously or confidentially make a report involving child safety, you are encouraged to email YouthSafety@Cantigny.org or call 630-260-8248.
Overnight Participant Agreement
As a participant of the First Division Museum Overnight (the Program) at Cantigny, I hereby agree that:
Cantigny and the First Division Museum shall have exclusive right to establish and modify standards of safety, conduct and behavior of all participants in the Program, and requires strict compliance with the standards as a condition for continued participation in the Program.
I will save, indemnify, keep and hold harmless the McCormick Foundation, including the Cantigny Foundation, and the Cantigny First Division Museum, their Directors, employees, agents and other volunteers from all damages, judgments, expenses (including reasonable attorney fees), costs of liabilities in law or equity suffered because of damage to property that may arise out of, or as a consequence of my negligent or intentional acts while participating in the Program.
Directions to Program Locations
Greenhouse: North on Winfield Road
- Pass the main entrance, turn right onto Roosevelt Rd
- Turn right onto Shaffner Road
- Turn right at the very first driveway (1s050 Shaffner Rd)
- Turn right into the greenhouse parking lot
- Enter through main door, Production Department
Greenhouse: West on Roosevelt Road
- Pass County Farm,
- Turn left onto Shaffner Road
- Turn right at the very first driveway (1s050 Shaffner Rd)
- Turn right into the greenhouse parking lot
- Enter through main door, Production Department
Visitors Center
Enter through the main entrance at 1s151 Winfield Road. Please tell the parking booth attendant which program you are attending. Park in the main parking lot. The Visitors Center is the building in front of the parking lot– with two flagpoles and a statue outside the front entrance. Enter through the front doors.
Education Center
Enter through the main entrance at 1s151 Winfield Road. Please tell the parking booth attendant which program you are attending. Park in the main parking lot– park as far left and as far up (towards the Visitors Center) as possible to save some walking. Take the path to the left of the Visitors Center all the way to the Education Center. You will pass the gardens and the McCormick Museum (on your left). There will be directional signage. Allow a few minutes to walk to this location.
Robert R. McCormick Museum
Enter through the main entrance at 1s151 Winfield Road. Please tell the parking booth attendant which program you are attending. Park in the main parking lot, outside the Visitors Center. Follow directional signs to the McCormick Museum. Follow the path around the museum and enter through the Gold Theater, down the stairs on the east side. Allow a few minutes to walk to this location.
First Division Museum
Enter through the main entrance at 1s151 Winfield Road. Please tell the parking booth attendant which program you are attending. Park in the right/south parking lot. Follow the paths through the Tank Park to the museum. Enter the museum through the front doors. Allow a few minutes to walk to this location.